Our Guarantee

What is your guarantee policy?

We know that you'll be delighted with your new glasses. If not we'll give you your money back and punish the person who served you. Or you can save this person from their fate and ask them to help you choose a free replacement pair.

So if Mary next door has gone for the exact same frames as you, or John at work says you'd look better in the gun-metal pair, send them back to us within 14 days and we'll sort it out, no questions asked.

Really?

Absolutely, this is a 100%, no quibble guarantee, you just get your money back (or a new pair of glasses). To prove it, here are some unlikely circumstances in which we'd offer you a full refund or a replacement pair of glasses.

The frame doesn't fit

"My glasses are more suited to my toy poodle than me!"

It's the wrong prescription

"I couldn't read the numbers my optician had written!"

We know that you'll be thrilled with your glasses and that's guaranteed!