Tracking your order

How do I track my order?

Select ‘Login’ at the top of the website page

Login prompt at the top right of the Glasses Direct website

Enter your details and select ‘sign in’

Desktop sign-in form

Select ‘My Orders’

View your open orders and history under My Orders in My Account

Select the order number for the order you want to check

Desktop view of order tracking in My Account

Your order status will be found here:

Order status under Order details in My Account

“With opticians” means that the order is on hold because something is missing. Please check your inbox and spam filter for any messages you might have received from us in regards to this. If you cannot find any, please contact us as soon as possible, as we can't continue to process your order without the missing information.

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