Meet the team

Our founder

It was a spark from Jamie Murray Wells’ fine mind that ignited the entrepreneurial fire that’s become the largest online opticians in the world. He started Glasses Direct from his parent’s front room while at university in 2004, and with it a revolution in the optical sales industry. He’s an interesting chap, and it’s not just us who think so. Click here to learn more about our rebellious founder.

Our Customer Service Team

Based in Swindon, our customer service advisers are managed by Jane, an excellent qualified dispensing optician. And led by Emma, Toya and Carolyn - all highly trained in optics (the science of sight).

Our Dispensing Opticians

Jane and her team are supported by our FBDO (Fellow of British Dispensing Opticians) opticians - all registered with the General Optical Council - who take genuine care in checking each order is as it should be. They’re also in charge of quality control, making sure each pair has been put together correctly, is excellently glazed, and squeaky clean.

Our Fulfillment Team

A whole host of people make sure your glasses make it from Swindon to your letterbox faster than the speed of light. Well, maybe a little slower. As well as handling the complicated logistics of dispatching hundreds of pairs of glasses every day, they also look after our stock - around 20,000 frames at any one time.

Our Technology Guys

Working hugely hard in our London offices are Adam, Dan, Phil, Ben and David - the brains behind this website and all the technology that handles and tracks your glasses from the moment you choose them, right through to seeing them safely sent to your home. It's their sophisticated programming that’s made things like our virtual mirror possible.

Our Marketing Team

However you heard about us, the Marketing Team led by Phil made it happen. They make sure that Google loves us, that our ads look good, that our affiliate network is tip-top and that you get up to date newsletters and great money-saving offers regularly. Saying no to expensive advertising is one of the ways we keep our prices low. If you any ideas of how we could spread the good word a bit further, Email us.

Last but not least...

Also helping things run smoothly are our friends in finance, led by Robin. Their skill is looking after the pennies so that we can pass on our savings to you. Then there’s Juliet. She’s head of talent, and does a jolly good job of spotting people who can add something special to our business, while at the same time looking after those of us already here, making sure we’re happy, well trained, and never short of chocolate chip cookies. If you’re interested in working for Glasses Direct, email Juliet here.. Or check our job vacancies.