Returning an item

How do I return an item?

We want to make sure you are completely happy with your glasses but we do realise that occasionally, issues may arise. We will do everything we can to ensure that this is resolved quickly and efficiently. If for any reason, following receipt of your glasses, you are not satisfied with your purchase, please call our customer team on 08456 88 20 20. They will provide you with a returns form and a returns authorisation number to include on your form.

Continue to our returns policy