Other Home Trial questions

Is the Free Home Trial service available to people living outside the UK?

Unfortunately not, we are currently only able to offer our Home Trial service if your delivery address is within the UK, however non-UK residents are still covered by our Returns Policy for any glasses that you purchase.

How will I know when my Home Trial has been despatched?

You will receive an email as soon as your Home Trial has been dispatched from our warehouse. If you don’t receive this, log into your account to check you’ve provided the correct email address.

Am I able to try frames from the Boutique section in my Home Trial?

Yes you will be able to try on Boutique frames with our home trial service, although please be aware that there may be a slight delay in processing these home trials while we verify certain details of your order.

I still haven’t received my Home Trial, what shall I do?

Firstly log into Your Account and check that we have the correct delivery address. If so, try ‘Tracking Your order’ to check the status. If it is still unclear, call us on 08456 88 20 20 and we will resolve this as quickly as possible.

One or more of the frames were damaged when I received them, will I be charged?

In the unlikely event of this happening, call our team on 08456 88 20 20 who will be happy to help you with this. 

I received the incorrect selection, what shall I do?

In the unlikely event of this happening, call our team on 08456 88 20 20 who will be happy to help you with this.

Due to particular circumstances I haven’t sent them back within the seven days, will I be charged?

Call our customer team on 08456 88 20 20 to explain your circumstances and they will do their best to help you.

Can I order my Home Trial over the phone?

No, your Home Trial must be ordered via our website.