Other ordering questions
What do I do if the frames I want are out of stock?
If a particular frame you like is out of stock, you can browse through our glasses by filtering your desired shape, colour or size. Or why not use our Best Fit Machine to help you find something similar?
Who reviews and authorises my order?
Our team of qualified opticians will carefully review your order to ensure it is completed with all the relevant prescription details, and that the frame and lens combination is suitable for your needs. For particular orders, our opticians may need to contact you with some follow-up questions.
Can I place an order over the phone?
Yes. To place an order simply call our customer service team on 01793 746601.
Do you sell glasses for children?
No. It is currently illegal to sell glasses for children under 16 online.
Can I use my contact lens prescription to order from you?
Unfortunately not. Contact lenses work differently to glasses - you will have separate eye tests for contact lenses and for glasses, so your prescriptions will vary. It is important that you provide us with accurate information to avoid any problems with your glasses.
How do I know if I’ve added a tint to my glasses?
Once you have chosen your lens package, a range of other lens options will appear on your screen. You have the choice of the following:
- Transitions – sun reactive lenses that change from clear to dark depending on whether you are inside or outside
- Dark sunglasses tints (with UV protection)
- Graduated sunglasses tints – these are darker at the top than the bottom and are ideal for driving
- Polarised sunglasses with 100% UV protection - these contain a filter that reduces glare from the sun and other reflective surfaces like water and snow
If you have selected one of these options, the additional cost will be itemised in your basket.
If you can’t see this in your basket, then return to the lens options to select your requirements.
How do I make sure I receive my free second pair?
When choosing your frames, select a second pair. If you have only chosen one pair, when you reach your basket, you will see a reminder telling you to choose a second pair.
You MUST select both pairs in ONE single order to receive the second pair for free. If you forget, please contact our customer service team on 01793 746601. For more details on our offer, click here.
I’m new to Glasses Direct. How do I get the 2 for £15 welcome offer that I saw on TV?
To be eligible for our new customer offer, you need to register to receive emails. An orange box advertising this can be found in the bottom left corner of most pages. If you cannot see this for some reason or accidentally clicked it away, you are also able to sign up through the box at the bottom of our homepage.
How do I unsubscribe from your newsletter?
Scroll to the bottom of your email from us and select ‘Unsubscribe’. Confirm your choice when prompted.