Other Returns Issues
How long do I have to return the glasses?
You have 30 days to return your glasses (from the day your glasses were despatched to you). See the returns policy for further information.
What information do I need to return my glasses?
If you need to return your glasses, you will need:
- Your order number which you will need to provide when you contact our team. This can be found in your Glasses Direct account, on your delivery invoice, or on your order confirmation email.
- Example order reference on an invoice:
- Example order reference on an email:
Once I’ve returned my glasses, how do I know when you’ve received them?
Your glasses can take a few days to reach us and be processed. When this has been completed, you will receive an email from us confirming that your glasses have been returned successfully. If you don’t receive this email within five days, call us on 01793 746601 so we can help you.
Can I return them if I don’t like them?
Yes - see our returns policy for more details on this. To ensure you find the frames that look great and fit well, try our Free Unlimited Home Trial.
What if a screw has fallen out of my frame?
If the screw is missing, return your glasses to us and we will fix this for you and deliver them within a few days. If you have the screw, you can take them into an optician who may request a small fee to fix this for you.
How can I return my glasses if I have lost the returns label?
Should you have lost the postage label, you can print them from the Royal Mail website. Then simply put the frames your want to return in the envelope or box they came in, stick the return label over the existing address label and drop the package in a postbox.
What if my glasses need adjusting after I receive them?
If you need to make adjustments, you can either take them into an optician (who may request a small fee) or speak to one of our opticians on 01793 746601 and inform us on the adjustments we need to make for you. We recommend that you send us your rimless frames if these need adjusting as rimless frames are slightly more delicate.