Privacy & Cookie Policy Snapshot

If you’re short on time, we have provided a summary of our policy for you below.

What type of data do we collect from you?

Your navigation habits, identity, email address and any medical stats (i.e. included in your prescription).

What are cookies?

A cookie is a small information file sent to your computer and stored on your hard drive after you visit a website. After registering with us, your computer will store an identifying cookie which will save you time each time you re-visit Glasses Direct. Sometimes we use third-party advertising companies or affiliates to display ads on our site; they may place or recognise a cookie on your browser.

How do I remove/disable cookies?

You can set your browser to disable or reject cookies. This means NO websites will be able to place cookies on your computer. You can adjust the preferences within your browser, but this may prevent you from fully enjoying all the sections of our site.

What do we do with the information we collect about you?

If you send an email through our site, you will provide basic info that we won’t use for anything other than responding to you. Personal info from our Order Form as well as your password is used by us only for the purpose of processing your order form, delivering your goods and other obligations.

Transfer of your data via the site to third parties

Data collected by our web servers and cookies aren’t transferred to any third parties. Data collected through the site or on sending an email may be provided to deal with your order or by authorised third parties.

Transferring your data outside Europe

Currently we don’t transfer your data outside of Europe.

Subject access rights

You have the right to be told whether we hold any personal data, to ask us to update or remove your data and to object to the processing of your data.


Except if provided to others in the circumstances set out in our Policy, the data supplied by you will be kept on the site’s secured servers and computer systems, protected from outside intrusions.

Links from the website to other websites

The site may include links to websites of our third party partners, which we do not control the privacy policies of and may differ from our site. We accept no responsibility for the content of the privacy policies used by these websites.

Changes to our privacy and cookie policy

We reserve the right to make changes to our policy from time to time. These will appear on the Policy page.

Contacting us

If you have any questions about any aspect of our policy, you can reach us by email, post or telephone.