Refer a Friend Scheme

Tell your friends and family about us and you’ll get a £10 Amazon Gift Certificate when they place their first order, while they’ll also get £35 towards their new glasses.

How does it work?

• Our refer-a-friend scheme is simple and lets you share with friends using your name. This means that you can simply tell your friends to come to Glasses Direct and enter your name, and they’ll be given a discount code. They can either enter it on the homepage or at the checkout. They just need to click on the link ‘Have you been referred by a friend?’. You can also recommend us by link, email, or via Facebook or Twitter.
• If you haven’t already, sign up to our refer-a-friend scheme here.

Are there any limits or restrictions?

• To be eligible to join the scheme, you must be an existing Glasses Direct customer and have bought glasses from us in the past.
• We must be able to verify that your friend has their own prescription and email address. If we are unable to do so, we may request further information to verify this.
• For your friend to receive £35 off their first order, it must include at least one frame priced £49+.
• The £35 discount for family and friends is excluded for Boutique orders. However, ordering frames from our Boutique range will make you eligible to sign up for the refer-a-friend scheme.
• The £35 discount cannot be used in conjunction with any other discount code when ordering. Only one discount is allowed per order.
• There is a limit of 5x£10 Amazon gift certificates per person per 24 hours, and a further maximum limit of 50 per twelve month period.

I’ve been referred to Glasses Direct by a friend and they said I just need to enter their name to get the discount that they offered. Where can I do this?

• You can do this on our homepage or by clicking here. You can also enter their name when you’re buying from us – there is a link just above the voucher code box at the checkout page saying ‘Been referred by a friend?’.
• If you click on any of these links, you will be able to access a discount code. You can then enter this code in the discount code box at the basket page as you’re buying.

I’ve referred someone. How do I know whether they’ve bought anything and whether I’ve got a reward?

• We will email you as soon as any rewards are due but it is also possible to see the status of your referrals. We work with a partner called Mention Me to deliver our refer-a-friend scheme and you can login to their site here to see the status of your referrals.

I got given a different refer-a-friend offer from my friend.

• Our refer-a-friend offers are subject to change. The latest offer available will be shown when you enter your friends name on our site to get your discount code.

I’ve signed up to the refer-a-friend scheme but can’t remember what the offer was or how to share it.

• Follow the link on the homepage. When you enter your name, you’ll see the offer. Alternately, click here and enter your name to see the offer. You will have been emailed a login to Mention Me when you registered for the refer-a-friend scheme. You can use this to see and share the offer, as well as see how many people you’ve referred and whether they’ve bought anything.

I signed up to the refer-a-friend scheme with a fake name, can I change it?

• Just go to the refer-a-friend link on our homepage. You’ll be able to register again with your correct name.

I entered my friend’s name and it didn’t work.

This could be for several reasons. See below:

• Your friend never registered for the refer-a-friend scheme.
• You could be entering a nickname rather than the name they registered with
• There could be more than one person with that name signed up. If this is the case, you’ll need to follow instructions to enter their email address. If you don’t know their email address then please ask them for it and come back to us.

I referred my friend but I never got my own offer/reward for doing so.

• Your friend must place their order before you can receive your offer code. Once they have done so, your offer code will be sent to you via email. If you haven’t received your reward, please make sure to check your spam or junk folder first. If you’re aware your friend has ordered but you still haven’t received your referral offer/reward, please contact our customer service team who will be able to look into this for you.
• When contacting our customer service team, please provide your own details as well as the name of the friend you referred.

Can I use my refer-a-friend discount with another discount offer code?

• Unfortunately the refer-a-friend discount code cannot be used in conjunction with any other discount code. On most occasions your refer-a-friend discount will be bigger than some shown onsite or email offer, though it does not apply on Boutique frames.
• We’d suggest using the better offer at the time of ordering.