Careers at Glasses Direct

Our current vacancies

Contact Juliet if you would like to apply for any of our job vacancies.

Optical Assistant

Role: Optical Assistant

Location: Swindon

Salary: negotiable

Hours: 37.5 per week Monday - Friday


31 days holiday including bank holidays Group Personal Pension Plan Life Assurance 4 x salary health cashplan staff discount policy

The role:

We are looking for Optical Assistant to join our Sales and Service team. Your role will be to get stuck in as a member of the team taking customer orders/queries over the telephone, answering emails, answering customer queries on the internet, data checking, fraud checking, processing orders and sometimes all at the same time! We expect a high degree of productivity from our team members and so organization and multi-tasking skills are essential We are continuously looking to upskill members of our Optical teams and so there is plenty of opportunity for training and professional development. From time to time, you will also be required to go and help out in our Fulfilment centre or Glazing Laboratory. This will give you a break from the telephone and enable you to see how other parts of the business work. Full training will be given.

Key responsibilities:

  • Responding promptly and effectively to incoming customer calls web queries and emails
  • Data checking and fraud checking
  • Dealing with customer returns refund requests and placing replacement customer orders
  • Feedback recurring customer issues to Team Leader and relevant internal department where applicable
  • Contribute to the ongoing development and improvement of Glasses Direct customer experience
  • General ad hoc admin duties.

Requirements and qualifications:

  • Desirable: previous experience in a call centre/customer service environment
  • Essential: experience of using Microsoft Word Excel and the Internet
  • Good telephone manner and a reliable team player
  • Accuracy and a methodical approach to working
  • Passionate about providing excellent service
  • A flexible working approach.