Other delivery questions

What if my glasses are damaged?

We want you to receive your glasses quickly and in perfect condition, so in the unlikely event that there is a fault please contact us on 08456 88 20 20 and we will aim to resolve this. Please include as many details as possible about the order so that we can sort this out for you quickly.

What if I have received the incorrect pair or a pair is missing?

Contact our team on 08456 88 20 20 so they can resolve this as quickly as possible for you.