Dispensing optician

Role: Dispensing optician

Location: Swindon

Salary: negotiable

Hours: 37.5, Monday to Friday

Benefits:

Competitive salary, Company bonus and productivity bonus, 31 days holiday (inclusive of bank holidays), Group Pension Scheme, Life Assurance, Health cashplan, Staff discount policy.

The role:

Reporting to the Customer Services Manager (who is a Dispensing Optician), you will join a team of optical assistants. The main part of your job will be rolling up your sleeves and getting stuck in as a team member taking customer orders over the telephone, providing optical information, answering emails and processing orders. We run an efficient ship and expect a high degree of productivity from all members of the team. Multi tasking skills are essential! In addition, your role will involve coaching, training and supporting the team from a technical optical point of view. You will be involved in overseeing all orders to ensure they comply with our strict practice standards. .

Key responsibilities:

• Providing excellent Customer Service
• Ensuring customers receive high quality professional information
• Coaching and training team members
• Achieving productivity targets
• Assisting other members of the team with optical enquiries

Requirements and qualifications:

• GOC registered (this is essential)
• To get through the work you must be extremely organized and able to multi-task
• Excellent communication skills especially on the phone
• Calm and patient
• Committed to providing an excellent service for our patients/customers
• Team player

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Optical Assistant

Role: Optical Assistant

Location: Swindon

Salary: negotiable

Hours: 37.5 per week Monday - Friday

Benefits:

31 days holiday including bank holidays Group Personal Pension Plan Life Assurance 4 x salary health cashplan staff discount policy

The role:

We are looking for Optical Assistant to join our Sales and Service team. Your role will be to get stuck in as a member of the team taking customer orders/queries over the telephone, answering emails, answering customer queries on the internet, data checking, fraud checking, processing orders and sometimes all at the same time! We expect a high degree of productivity from our team members and so organization and multi-tasking skills are essential We are continuously looking to upskill members of our Optical teams and so there is plenty of opportunity for training and professional development. From time to time, you will also be required to go and help out in our Fulfilment centre or Glazing Laboratory. This will give you a break from the telephone and enable you to see how other parts of the business work. Full training will be given.

Key responsibilities:

• Responding promptly and effectively to incoming customer calls web queries and emails
• Data checking and fraud checking
• Dealing with customer returns refund requests and placing replacement customer orders
• Feedback recurring customer issues to Team Leader and relevant internal department where applicable
• Contribute to the ongoing development and improvement of Glasses Direct customer experience
• General ad hoc admin duties.

Requirements and qualifications:

• Desirable: previous experience in a call centre/customer service environment
• Essential: experience of using Microsoft Word Excel and the Internet
• Good telephone manner and a reliable team player
• Accuracy and a methodical approach to working
• Passionate about providing excellent service
• A flexible working approach.

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