Returning is easy
And it’s completely free!
It’s completely free
Quick & easy
Lenses included
120 days to return
At Glasses Direct, we make our returns process quick and easy. So, if you’re unhappy with your new glasses for any reason, you can return them for free within 120 days – lenses included! Just follow these 3 simple steps below:
Go to “My orders”, find the item/order you want to return and click on the “return” button. Follow the instructions and confirm how you would like us to proceed.
You’ll get an email with a barcode you can use to print a free return label at a UPS Access Point, or you can print the label yourself if you prefer.
Re-seal your return in the box it arrived in, use the free return label and drop it off at your nearest UPS Access Point.
Our no-quibble returns policy covers both frames and lenses (including bifocals and varifocals!), but please note that Premium Designer orders must be returned with their case and wipe, in the same condition in which you received them. Even if you have made a mistake, or simply changed your mind, you won’t be charged.
Please allow 3-5 days for us to process your return once we've received the package in the post, at which point you’ll receive an automated email. Any exchanges or adjustments to prescription will usually be shipped within 7 days, but please allow a bit longer if it’s varifocals or a complex order/prescription.
Prescription and faults
If there is a prescription issue with your return and you’re seeking correction, please contact our customer services team with the details. Please don't include your prescription in the parcel that's being returned, just send us a scan or photo via email. If there's a fault, our qualified opticians will investigate to make sure it doesn’t happen again.
Prefer to watch a video?
David Hutchfield, qualified optician and Head of Professional Services at Glasses Direct, explains our 120-day no-quibble free returns policy.
FAQs
Just a couple more things…
Remember: Help is just a phone call away! We at Glasses Direct also understand that you may have questions about exchanges and returns. Our customer service team is on hand, ready to put your mind at ease by answering any queries you may have. Just call 01793 746601.
For more information, check out our returns policy.
