What is our Home Trial?
How does it work?
Our Home Trial makes buying glasses easier, by allowing you to try up to four pairs for seven days in the comfort of your home, for FREE. In this time, you’re able to wear them out and about, show them to your family and friends, and experience what your potential new frames feel like. It also reduces the chances of you having to return or exchange your glasses. Once you’ve decided on the perfect frames, we’ll add your prescription and glaze them as per your preference.
You will be asked to provide your card details, but this is purely for validation purposes, therefore, you will NOT be charged.
If you have not found the perfect frames, don’t worry. Simply return your current Home Trial and order another.
Our Home Trial is currently only available to UK residents.
How do I order my Home Trial?
- Select up to four frames you’d like to try. You can easily filter out frames on our website to include only the ones you can try at home for free. Just select the ‘Compatible: Home Trial’ filter or click here. Alternatively, if you can’t decide on which frames you would like, you can try one of our readymade free Home Trial packs. These contain four popular frames for different styles.
- You can add frames to your Home Trial via the category page or on the product page itself.
- When you have chosen your frames, select ‘ORDER TRIAL’.
- You will see your Home Trial selection in your basket. A £0 charge will show and you will need to provide your card details, but this is purely for validation purposes. We do a temporary ‘active card check’ to verify that your account is valid. There needs to be at least £1 in the account for the check to be completed. You will not be charged, however, your bank may show £1 as reserved for up to 30 days.
- When you’re done, select ‘ORDER HOME TRIAL’.
- We will ship your Home Trial selection within 1-3 working days.
- After you receive your Home Trial, you will have 7 days to try on the frames, show them to your family and friends, and find the perfect one for you.
- Once you’ve found the frames for you, place an order online or over the phone on 01793 746601.
- When you’ve made your decision, place ALL the frames back in the original box and return it with our pre-paid label attached.
- If you haven’t found the right pair, simply return it and order another Home Trial, for FREE.
- Your Home Trial should be returned after 7 days from the date you received it.
How do I make sure I find the right frames?
- Check that the sides are the right length for you.
- Check that they feel comfortable on your nose.
- Get opinions from your friends, family and even colleagues.
- Try them on with different outfits.
How do I return my Home Trial?
To return your Home Trial, simply follow the instructions on the packet. All Home Trials must be returned after 7 days from the date you received it. If you’re unable to return your Home Trial, please contact our customer service team on 01793 746601 who will do their best to help you.