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Ordering your glasses

What do I need to be able to order on Glasses Direct?

  • Before you place an order with us, you need to make sure you have an up-to-date prescription. If you don’t have a prescription to hand just yet, you can still order and select ‘send prescription later’. For more information on recommended intervals between eye tests, read this article.

  • You will also need to have your payment method ready. This can be a credit or debit card, or a PayPal account. On compatible devices, Apple Pay is also available.

How do I find a frame that suits me?

To help find a style you like, try our Best Fit Machine to find glasses based on the measurements of your current pair. Or, you can try up to four frames at home for seven days using our free Home Trial.

How do I place an order with Glasses Direct?

  • When you’ve found a frame you like, add it to your basket.

  • Next, follow the lens instructions to ensure you’re choosing the best ones for you. Start by selecting your vision type, followed by lens category and then packages. You can see a list of all available lens options here.

  • If you’re using our free second pair offer, make sure to select a second frame before completing your purchase. Both frames must be ordered at the same time.

  • Enter your prescription, or select ‘send prescription later’ if you don’t have it to hand.

  • Continue to pay via credit, debit card, PayPal or Apple Pay.

Other ordering questions

How do I amend or cancel my order?

You can cancel or amend your order at any time before dispatch, to do this please contact us.

How do I provide my prescription to Glasses Direct?

After following steps to select your lens options, you’ll be given three choices for sharing your prescription. You can either:

  • Send your prescription later - if you don't have your prescription to hand, you can send it to us via email, telephone or post after your order is complete.

  • Enter a new prescription - enter the corresponding values seen on your prescription into the online form and one of our qualified opticians will check through everything. Learn more about how to do this here.

  • Use a saved prescription - if you’ve shopped with Glasses Direct before, you can use a previously entered prescription (as long as it still valid and not out of date).

If you want to add a new prescription, you can also add it under ‘My Account’ at any time.

What do I do if the frames I want are out of stock?
If a particular frame you like is out of stock, you can browse through our glasses for a similar look by filtering your desired shape, colour or size. Or you can find something similar using our Best Fit Machine.
Who reviews and authorises my order?
Our team of qualified opticians will carefully review your order to ensure it’s complete with all the relevant prescription details, and that the frame and lens combination is suitable for your needs. For particular orders, our opticians may need to contact you with some follow-up questions.
Can I place an order over the phone?
Yes. To place an order simply call our customer service team on 01793 746601.
Do you sell glasses for children?
No. It is currently illegal to sell glasses for children under 16 online.
Can I use my contact lens prescription to order from you?
Unfortunately not. Contact lenses work differently to glasses - you will have separate eye tests for contact lenses and for glasses, so your prescriptions will vary. It is important that you provide us with accurate information to avoid any problems with your glasses.
How do I make sure I receive my free second pair?

When choosing your frames, make sure to select two pairs from our 2-for-1 range. If you have only chosen one pair, when you reach your basket, you will see a reminder telling you to choose a second pair.

You MUST add both pairs to the same order to receive the second pair for free. If you forget, please contact our customer service team. For more details on our offer, click here.