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Unfortunately our free Home Trial service is temporarily unavailable. We apologise for any inconvenience this may cause. You can still shop with confidence as our 120-day free returns guarantee applies as usual, and if you need help with finding the right frames, our Best Fit Machine and Style Finder Quiz are here to help. If you want to be sure of how your new glasses feel on your face before paying, choosing Klarna at the checkout allows you to buy now and pay later.
Not to worry, if you already placed a Home Trial order previously, it’s still being processed as normal and you can check its status in your account.
To return your Home Trial, simply follow the instructions on the leaflet that came with it. When applying the free return label to the box, make sure to fully cover the original address label on the front, without covering the barcode, on the side that starts with ‘SR’. Home Trials must be returned after seven days from receipt.
You will receive an email as soon as your Home Trial has been dispatched from our warehouse. If you don’t receive this, log into your account to check you’ve provided the correct email address.
We will ship your Home Trial selection within 1-3 working days.
You have seven days to try on the frames from when you receive them.
Contact our customer service team to explain your circumstances and they will do their best to help you.
If you’ve found an ideal frame, you can place an order right away. We’ll add your prescription and glaze them as per your preference.
Firstly, log into your account and check that we have the correct delivery address. If so, try ‘Tracking Your Order‘ to check the status.
In the unlikely event of this happening, contact our customer service team who will do their best to help you.
In the unlikely event of this happening, contact our customer service team who will do their best to help you.
We are in the process of making various system improvements to our website that will allow us to offer you an even better online shopping experience in the future. Unfortunately these changes require us to disable our free home trial service for a while.
At this point we cannot provide an exact date for when the service will be available again, but we’re working on reintroducing it at a date in the near future. We hope that you’ll find our on-site tools like the Best Fit Machine and the Style Finder Quiz helpful with finding the right frames in the meantime. If you subscribe to our marketing emails, you’ll be among the first to hear when our Free Home Trial is back.