International orders & delivery
Do you offer international delivery?
Yes. We deliver to over 20 countries including: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Isle of Man, Malta, Netherlands, New Zealand, Poland, Portugal, South Africa, Spain, Sweden, Switzerland and USA. Simply select your address from the drop-down list on the checkout page.
Please note that international orders are subject to approval from our qualified Dispensing Opticians, and that on the rare occasion it might not be possible to fulfil some orders where a complex prescription exists.
How long does international delivery take?
The majority of orders are shipped within 7 days from order date, though more complex orders may take longer.
Some glasses take longer due to the more complex lens combinations, e.g. high strength prescriptions. There may also be a delay if our opticians need to contact you about your order. This includes some orders with more complex requirements for coatings and tints.
You will receive an automated email when your glasses have been dispatched. Depending on your country of residence, the timescale of receiving your order will vary, but we expect your glasses to arrive within 3 to 10 working days from dispatch date.
How much does international delivery cost?
Delivery costs for orders outside the UK will vary:
- UK = £3.95
- European region = £7.50
- Rest of world (Australasia, North America, South Africa) = £15.00
Are there any restrictions on what glasses can be ordered internationally?
No, international customers can order all the same frames and lenses as UK customers.
What happens if I need to return my glasses?
Unfortunately, we do not offer free returns with international orders. However, we do accept any returns for exchange or refund in accordance with our Returns Policy. Please read this for further information on how to return your glasses.
Do you have an international helpdesk?
Unfortunately, we are only able to provide email and telephone support in English. View our Contact Us page for details of how to get in touch with any questions you have.
How do I pay for my order?
We accept both Visa and Mastercard payment cards, as well as PayPal for international orders. Please note that all transactions will be processed in British Pounds at the current exchange rate.