International orders & delivery
Do you offer international delivery?
We are pleased to confirm that as well as the UK, we now offer delivery to over 20 countries, including the following locations: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Malta, New Zealand, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, USA. Simply select your address on from the drop-down list on the checkout page.
Please note that International orders are subject to approval from our qualified Dispensing Opticians, and that on the rare occassion it might not be possible to fulfil some orders where a complex prescription exists.
How long does International delivery take?
The majority of orders are dispatched within 3 to 7 days from order date.
Some glasses take longer due to the more complex lens combinations, e.g. high strength prescriptions. There may also be a delay if our opticians need to contact you about your order. This includes some orders with more complex requirements for coatings and tints.
You will receive an automated email when your glasses have been dispatched - the timescale from then to when you’ll receive your glasses will depend on your country of residence, but we’d expect your glasses to arrive within 3 to 10 working days from dispatch date.
How much does International delivery cost?
As is to be expected, we have different delivery costs for orders from outside the UK. The following delivery fees apply at Glasses Direct:
- United Kingdom = £3.95
- European region = £7.50
- Rest of World (Australasia, North America, South Africa) = £15.00
What happens if I need to return my glasses?
We are unfortunately not able to offer a free returns label for customers living outside the UK, however we will still gladly accept any returns for exchange or refund in accordance with our Returns Policy. Please read the returns policy for further information on how to return your glasses.
Do you have an international helpdesk?
At present we will only be able to provide email and telephone support in English. View our Contact Us page for details of how to get in touch with any questions you have.
How do I pay for my order?
We accept both Visa and Mastercard payment cards & PayPal for international orders. Please note that all transactions will be processed in British Pounds.
Restrictions On Multifocal Lens Orders
We regret that we are unable to fulfil orders for bifocal and varifocal lenses outside of the UK.