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Tracking your order

How do I track my order?

  • Select ‘Login’ at the top of the website page

  • Login prompt at the top right of the Glasses Direct website

  • Enter your details and select ‘sign in’

  • Desktop sign-in form

  • Select ‘My Orders’

  • View your open orders and history under My Orders in My Account

  • Select the order number for the order you want to check

  • Desktop view of order tracking in My Account

  • Your order status will be found here:

  • Order status under Order details in My Account

  • “With opticians” means that the order is on hold because something is missing. Please check your inbox and spam filter for any messages you might have received from us in regards to this. If you cannot find any, please contact us as soon as possible, as we can't continue to process your order without the missing information.