Behind the scenes
Quality service and care every step of the way
Join us on our journey behind the scenes at Glasses Direct. If you’ve ever been curious to know more about what happens after you place an order, you’ve certainly come to the right place.
What happens once I order my glasses online?
Firstly, one of our dispensing opticians reviews and authorises your order. Then assuming everything is good to go, your lenses will be cut and your glasses carefully assembled in an EssilorLuxottica facility. They are then dispatched and sent to you from our warehouse in Nottingham.
Who works on your order?
Glasses Direct is made up of a number of different departments that also work on your order. Find out more about the role of our friendly customer service team and qualified opticians. They work hard around the clock to make sure you get your glasses as quickly as possible. What does each team do? Keep reading to discover more.
Customer service
Our knowledgeable and courteous customer service team are ready to assist you with all your needs. Whether it’s about your order or for style advice, we’ve got you covered!
Opticians
Our team of nine qualified opticians checks through your order and prescription to make sure everything is just right. Complex orders like those involving bifocal and varifocal lenses will involve a phone call from them so that they can confirm details. Alternatively, they’ll also give you a ring if anything is missing.
Website maintenance and other business
Our finance, marketing, technology and management teams are based in London and are always working hard to bring you the latest new styles and great deals.
Our customer service team is available to help
Experienced, qualified opticians
