Contact us
Please note: Due to unprecedented high demand the current wait time to answer your calls and emails is not up to our usual standards. Our team are working very hard to improve this and we appreciate your patience.
Can we answer your question?
Before you contact us you might want to check our existing Help/FAQs, listed to the left, or our most commonly asked questions. If you still can’t find what you are looking for, contact us below.
- Returning an item explains how to return an item to us
- Understanding your prescription illustrates the various styles of prescriptions and common ways that they’re written to help you understand them
- Tracking your order explains how to follow your order via our website
- Delivery times explains how long your order is likely to take
For all customer enquiries
Our offices are open 9am-5pm Monday to Friday (for telephone customers only) and closed Saturdays, Sundays and bank holidays.
- Call 01793 746601
- Email ask@glassesdirect.co.uk
To track your order or cancel your order
- Call: 01793 746601
- Email orders@glassesdirect.com
To enquire about returns
- Call: 01793 746601
- Email aftercare@glassesdirect.com
For feedback
You can write to us at
Glasses Direct, Gemini House, Hargreaves Road, Groundwell, Wiltshire SN25 5AZ
