Contact us

During the COVID-19 pandemic we have introduced many new processes at our customer service and operational headquarters in Wiltshire - such as following distancing measures and a thorough disinfecting routine on all eyewear products that are sent to customers. Click here for more information about our Covid-19 measures.

Can we answer your question?

Before you contact us you might want to check our existing Help/FAQs, listed to the left, or our most commonly asked questions. If you still can’t find what you are looking for, contact us below.

For all customer enquiries

You can contact our team of optical experts via email or phone. Our phone lines are open 9am-5pm Monday to Wednesday and 9am-4pm Friday to Sunday. Unfortunately due to recent high demand, we are temporarily unavailable for incoming calls on Thursdays to allow us to deal with existing customer enquiries in a timely manner. You may still contact us on email on these days. We are very sorry for this disruption, and apologise if you have to wait longer than normal for a response.

To track your order or cancel your order

To enquire about returns

For feedback

You can write to us at

Glasses Direct, Gemini House, Hargreaves Road, Groundwell, Wiltshire SN25 5AZ