Contact us

During the COVID-19 pandemic we have introduced many new processes at our customer service and operational headquarters in Wiltshire - such as following distancing measures and a thorough disinfecting routine on all eyewear products that are sent to customers. Click here for more information about our Covid-19 measures.

Can we answer your question?

Before you contact us you might want to check our existing Help/FAQs, listed to the left, or our most commonly asked questions. If you still can’t find what you are looking for, contact us below.

Returning an item explains how to return an item to us
Understanding your prescription illustrates the various styles of prescriptions and common ways that they’re written to help you understand them
Tracking your order explains how to follow your order via our website
Delivery times explains how long your order is likely to take

For all customer enquiries

You can contact our team of optical experts via email or phone. Our phone lines are open 9am-5pm Monday to Thursday and 9am-4pm Friday to Sunday.

Call 01793 746601
Email ask@glassesdirect.co.uk

To track your order or cancel your order

Call: 01793 746601
Email orders@glassesdirect.co.uk

To enquire about returns

Call: 01793 746601
Email aftercare@glassesdirect.co.uk

For feedback

feedback@glassesdirect.co.uk

You can write to us at

Glasses Direct, Gemini House, Hargreaves Road, Groundwell, Wiltshire SN25 5AZ