Contact us

Recently, we have been making extra efforts due to Covid-19 – such as following distancing measures and a thorough disinfecting routine - as well as dealing with a higher-than-usual demand. We also moved to a new customer service platform on 1st June which, unfortunately, has had some teething issues that have since been mostly resolved. As a result of all this, we have not been able to answer some emails and phone calls as quickly as we would have liked to in the last couple of weeks.
We are very sorry and are working hard to get back to our usual high standard of timeliness and availability. Please bear with us.
The GD Team

Can we answer your question?

Before you contact us you might want to check our existing Help/FAQs, listed to the left, or our most commonly asked questions. If you still can’t find what you are looking for, contact us below.

For all customer enquiries

Our offices are open 9am-5pm Monday to Thursday & 9am-4pm Friday. We are closed Saturdays, Sundays & some bank holidays.

To track your order or cancel your order

To enquire about returns

For feedback

You can write to us at

Glasses Direct, Gemini House, Hargreaves Road, Groundwell, Wiltshire SN25 5AZ