Contact us

During the COVID-19 pandemic we have introduced many new processes at our customer service and operational headquarters in Wiltshire - such as following distancing measures and a thorough disinfecting routine on all eyewear products that are sent to customers. Click here for more information about our Covid-19 measures.

Can we answer your question?

Before you contact us you might want to check our existing Help/FAQs, listed to the left, or our most commonly asked questions. If you still can’t find what you are looking for, contact us below.

For all customer enquiries

Our offices are open 9am-5pm Monday to Sunday (except Friday where phones close 1 hour earlier at 4pm). We are closed on some bank holidays.

Due to unprecedented demand, our phone lines are incredibly busy at the moment. We are working as hard as we can to get back to our normal service levels, however, if your enquiry is urgent and you cannot get through to us by phone, we recommend getting in touch via email. Please allow up to 48 hours for us to respond. Thank you for your understanding.

To track your order or cancel your order

To enquire about returns

For feedback

You can write to us at

Glasses Direct, Gemini House, Hargreaves Road, Groundwell, Wiltshire SN25 5AZ