Contact us

Please note: Due to unprecedented high demand the current wait time to answer your calls and emails is not up to our usual standards. Our team are working very hard to improve this and we appreciate your patience.

Can we answer your question?

Before you contact us you might want to check our existing Help/FAQs, listed to the left, or our most commonly asked questions. If you still can’t find what you are looking for, contact us below.

For all customer enquiries

Our offices are open 9am-5pm Monday to Friday (for telephone customers only) and closed Saturdays, Sundays and bank holidays.

To track your order or cancel your order

To enquire about returns

For feedback

You can write to us at

Glasses Direct, Gemini House, Hargreaves Road, Groundwell, Wiltshire SN25 5AZ