Contact us
During the COVID-19 pandemic we have introduced many new processes at our customer service and operational headquarters in Wiltshire - such as following distancing measures and a thorough disinfecting routine on all eyewear products that are sent to customers. Click here for more information about our Covid-19 measures.
Can we answer your question?
Before you contact us you might want to check our existing Help/FAQs, listed to the left, or our most commonly asked questions. If you still can’t find what you are looking for, contact us below.
- Returning an item explains how to return an item to us
- Understanding your prescription illustrates the various styles of prescriptions and common ways that they’re written to help you understand them
- Tracking your order explains how to follow your order via our website
- Delivery times explains how long your order is likely to take
For all customer enquiries
Our offices are open 9am-5pm Saturday to Thursday & 9am-4pm Friday. We are closed on some bank holidays.
- Call 01793 746601
- Email ask@glassesdirect.co.uk
To track your order or cancel your order
- Call: 01793 746601
- Email orders@glassesdirect.com
To enquire about returns
- Call: 01793 746601
- Email aftercare@glassesdirect.com
For feedback
You can write to us at
Glasses Direct, Gemini House, Hargreaves Road, Groundwell, Wiltshire SN25 5AZ
