Contact us
Recently, we have been making extra efforts due to Covid-19 – such as following distancing measures and a thorough disinfecting routine - as well as dealing with a higher-than-usual demand. We also moved to a new customer service platform on 1st June which, unfortunately, has had some teething issues that have since been mostly resolved. As a result of all this, we have not been able to answer some emails and phone calls as quickly as we would have liked to in the last couple of weeks. We are very sorry and are working hard to get back to our usual high standard of timeliness and availability. Please bear with us. The GD Team
Can we answer your question?
Before you contact us you might want to check our existing Help/FAQs, listed to the left, or our most commonly asked questions. If you still can’t find what you are looking for, contact us below.
- Returning an item explains how to return an item to us
- Understanding your prescription illustrates the various styles of prescriptions and common ways that they’re written to help you understand them
- Tracking your order explains how to follow your order via our website
- Delivery times explains how long your order is likely to take
For all customer enquiries
Our offices are open 9am-5pm Monday to Thursday & 9am-4pm Friday. We are closed Saturdays, Sundays & some bank holidays.
- Call 01793 746601
- Email ask@glassesdirect.co.uk
To track your order or cancel your order
- Call: 01793 746601
- Email orders@glassesdirect.com
To enquire about returns
- Call: 01793 746601
- Email aftercare@glassesdirect.com
For feedback
You can write to us at
Glasses Direct, Gemini House, Hargreaves Road, Groundwell, Wiltshire SN25 5AZ
