Contact us
Can we answer your question?
Before you contact us you might want to check our existing Help/FAQs, listed to the left, or our most commonly asked questions. If you still can’t find what you are looking for, contact us below.
- Returning an item explains how to return an item to us
- Understanding your prescription illustrates the various styles of prescriptions and common ways that they’re written to help you understand them
- Tracking your order explains how to follow your order via our website
- Delivery times explains how long your order is likely to take
For all customer enquiries
Our offices are open 9am-5pm Monday to Friday (for telephone customers only) and closed Saturdays, Sundays and bank holidays.
- Call 01793 746601
- Email ask@glassesdirect.co.uk
To track your order or cancel your order
- Call: 01793 746601
- Email orders@glassesdirect.com
To enquire about returns
- Call: 01793 746601
- Email aftercare@glassesdirect.com
For feedback
You can write to us at
Glasses Direct, Gemini House, Hargreaves Road, Groundwell, Wiltshire SN25 5AZ
