General questions
What is your free Home Trial? 
Are all frames available for Home Trial? 
How many frames can I choose?
Is it really free?
Why do I need to provide my card details?
Where do you deliver?
Ordering & receiving your Home Trial
When I’ve found my frames, how do I order them?
Can I order my Home Trial over the phone?
How will I know when my Home Trial has been dispatched?
How long does it take to arrive?
How long do I have to try on my frames?
How do I get the best out of my Home Trial?
I want to purchase one or more of the frames that arrived. What shall I do?
Returns & solving problems
I still haven’t received my Home Trial, what shall I do?
One or more of the frames were damaged when I received them, will I be charged?
I received the incorrect selection, what shall I do?
What if I did not find the right pair?
How do I return my Home Trial?
Due to particular circumstances, I haven’t sent them back after seven days, will I be charged?