Paying for your glasses
What payment methods can I use?
We accept payments made using credit/debit cards: VISA, VISA Electron, Switch, Solo, Maestro, Mastercard. We also accept payments via PayPal.
We do NOT accept American Express, cheques or postal orders as forms of payment. Unfortunately, we cannot accept NHS vouchers at this time, but we may still be better value than using this voucher at a high-street optician.
Do you accept Accor/EdenRed vouchers?
Yes, however, they cannot be used to pay directly through the website. Instead, payment first has to be made using one of the methods listed above; then the voucher needs to be sent to us and we’ll refund the amount it covers. If you have any questions about this, please contact us.
Is my payment secure?
Yes. For more information on our payments security, see ‘Security & online transactions‘.
How do I know that the payment has been successful?
Once you have paid for your order, wait a few moments and your confirmation page should load automatically on your screen, followed by a confirmation email. If this doesn’t happen, call our customer service team on 01793 746601. Or you can email us your contact details at firstname.lastname@example.org.
What if my payment is declined?
An error message will automatically appear on your screen if your payment has been declined. Double check your details and try again. If the payment still hasn’t gone through, you should first contact your card provider to ensure that there are no problems with your card.
If you are still having issues, feel free to call our customer service team on 01793 746601 so that they can help you resolve this.