Our Returns Policy

Best ways to contact us for returns

We aim to reply to all our customer emails within 24 hours and we are happy to return your call during office our hours at a time that is more convenient for you.

The conditions of return (for UK customers)

You may return, exchange or receive a refund on your glasses if you are unhappy with them for any reason, providing that the following conditions are met:

When you do return product we recommend that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post. Your statutory rights in relation to returns and refunds are not affected. See also section 11 of the terms and conditions, Your right to cancel.

International Returns

For returns from outside the UK we offer the following return policy:

When you do return any glasses we recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in post. Your statutory rights in relation to returns and refunds are not affected. See also section 11 of the terms and conditions, Your right to cancel.