Help and support

Get the answers you want fast

You can get answers from our help section 24 hours a day. We’ve created this section to help you get the answers you need as fast as you can. Our customer service staff are on hand to help out, but it may well be quicker to find the answers yourself in this section.

Need to get in touch?

Our customer service hours are 8am-6pm Monday to Friday & 9am-1pm Saturday. You can find all the ways of getting in touch on the contact page

How do I cancel my order?

You can cancel your order at any time before dispatch, to do this please email us at orders@glassesdirect.com or by calling us on 01793 746601.