Help and support
Get the answers you want fast
You can get answers from our help section 24 hours a day. We’ve created this section to help you get the answers you need as fast as you can. Our customer service staff are on hand to help out, but it may well be quicker to find the answers yourself in this section.
- Understanding your prescription illustrates the various styles of prescriptions and common ways that they’re written to help you understand them
- Getting the best lenses for your prescription helps you choose the right lenses for your prescription
- How to order explains the ordering process step by step
- Free second pair tells you more about our 2-4-1 offer
- Delivery times explains how long your order is likely to take
- Tracking your order explains how to follow your order via our website
- Returning an item explains how to return an item to us
- Adjusting & fitting your glasses guides you through how to make adjustments to your glasses at home so they’ll fit snugly
Need to get in touch?
Our customer service hours are currently 9am-5pm Monday to Sunday (except Friday where phones close 1 hour earlier at 4pm). We are closed on some bank holidays. You can find all the ways of getting in touch on the contact page.
How do I cancel my order?
You can cancel your order at any time before dispatch, to do this please email us at firstname.lastname@example.org or by calling us on 01793 746601.