Free home trial Free returns Klarna available

Help Centre

How can we help you?

Popular Questions

How do I get the 2 for £15 new customer offer?
As a new customer, you can sign up for our emails to get a welcome offer code. To get 2 glasses for £15, you need to choose 2 frames worth £49 each (Premium excl.), add basic lenses via the lens package step on both and enter the promo code in the basket. This will deduct the discount and give you 2 pairs for £15.
The code will also work on more expensive frames and lenses - all you need to do is to pay the difference! Learn more.
How do I order a pair of glasses?
All it takes are 3 simple steps: first, choose a frame you like. Then click "select lenses" and choose your preferred lens combination. Lastly, you'll need to upload your prescription if you have it to hand, or you can send it to us later. Click here to learn more.
What is your returns policy?
We offer free 120-day no-quibble returns for both frames and lenses, whatever the reason. This can be from issues with how they fit, to you simply not liking them! Read more here.
What should I do if my order hasn't been delivered yet?
You can log into your account and select My Orders to check its progress. If you’re still waiting for dispatch confirmation after 14 days, contact us using the details on this page.

Need to get in touch?

Returns and exchanges

How to return your glasses

Free 120-day return policy

Order status

Track order

Check order status or view order history