Help and support

Get the answers you want fast

You can get answers from our help section 24 hours a day. We’ve created this section to help you get the answers you need as fast as you can. Our customer service staff are on hand to help out, but it may well be quicker to find the answers yourself in this section.

• Returning an item explains how to return an item to us
• Adjusting & fitting your glasses guides you through how to make adjustments to your glasses at home so they’ll fit snugly
• Understanding your prescription illustrates the various styles of prescriptions and common ways that they’re written to help you understand them
• Tracking your order explains how to follow your order via our website
• Delivery times explains how long your order is likely to take

Need to get in touch?

Our customer service hours are 9am-5pm Monday to Friday and you can find all the ways of getting in touch on the contact page