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Your delivery questions

Your delivery questions

<h1 class="help-article-header">Your delivery questions</h1>

How do I track my order?

How do I track my order?

How do returns work?

How do returns work?

How do I place an order?

How do I place an order?

<ul style="list-style-position: outside; list-style-type: disc; margin: 0 0 0 20px;"><li>Standard delivery (Royal Mail Tracked 24) to anywhere in the UK - £4.95</li><li>Orders from our <a href="/eyeglasses/boutique">Premium Designers</a> range (Royal Mail Tracked 24) - Free</li><li>Orders with a £95+ total basket value - Free</li><li>Please note that deliveries to Northern Ireland are currently handled by Evri instead of Royal Mail. Delivery costs and times remain unchanged</li><li>Returns - Free</li></ul>For more details about returns, read <a href="/help/returns-policy">here</a>.

Most orders arrive within 7–14 days, depending on the complexity of your prescription. Some complex prescriptions could on occasion take a few days longer, although we work hard to ensure dispatch as soon as possible after our opticians have authorised the order. You’ll receive a confirmation email when your order ships with Royal Mail Tracked 24.If you’ve received an email to notify you that your order has been dispatched but you haven’t yet received it after 10 days, contact us and we will try to resolve this as quickly as possible for you.You can find our contact details <a href="/help/contact">here</a>.

In the unlikely event your glasses are damaged on arrival, please <a href="/help/contact">contact</a> our customer service team who will do their best to resolve this for you.

If you have received the wrong pair, please <a href="/help/contact">contact</a> our customer service team.

What if I have received the incorrect pair or a pair is missing?

<div>We are currently unable to deliver to the Channel Islands and other addresses outside of the UK. We apologise for any inconvenience this may cause.</div>

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Your delivery questions

Domestic delivery

International delivery

Your delivery questions

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Domestic delivery

International delivery