You can buy glasses online with full support from the Glasses Direct customer service team. We guide you through every step — from choosing frames and prescription lenses to checkout — so you can order prescription glasses online with confidence, clarity, and no guesswork.
Buying glasses online should feel easy
Ordering glasses online gives you access to a wider selection, better prices, and more flexible delivery than many high-street opticians. You can browse designer glasses from brands like Ray-Ban®, Oakley, and Hugo Boss, take advantage of 2-for-1 offers, explore new arrivals, and find your perfect pair — all from the comfort of home.
If you’re new to the process, you can learn more about ordering glasses online before getting started.
You can also:
- Try frames at home with our Free Home Trial
- Find a perfect pair based on your face shape and style
- Choose from single-vision, bifocal, or varifocal lenses
- Add lens coatings like blue-light filters
- Access exclusive offers, free delivery, and 120-day free returns
But even with all these tools, sometimes it helps to talk it through and get a second opinion.
Whether you’re checking your pupillary distance (the measurement between the centres of your pupils), comparing frames, or deciding between free basic lenses and lens packages, expert guidance can make the process clearer and quicker.
When a little extra help makes all the difference
Buying prescription glasses online is straightforward — but there are moments where reassurance helps.
You might want support if you:
- Are buying prescription glasses online for the first time
- Need help understanding your prescription or eye test results
- Are choosing between single-vision, bifocal, or varifocal glasses
- Want to compare lens options like blue light or thinner lenses
- Need help finding great glasses at a great price
These are common steps in online ordering, and they’re exactly where our team can step in.
If you would like a full overview, our guide to buying glasses online covers everything you need to know, including key tips and benefits.
What our support means for you
Glasses Direct offers a simple way to make ordering feel more personal and hassle-free.
Our customer service team can guide you through your order step by step — and even help you place it while you chat.
This means you’re never left guessing.
Instead, you can:
- Compare everyday spectacles, reading glasses, or prescription sunglasses
- Get help selecting the right prescription lenses
- Check your prescription and pupillary distance are correct
- Ask questions about eye health, lens coatings, or frame materials
Once you’re ready, your order is prepared and sent to your basket so you can complete checkout securely.
It’s a simple way to order glasses with confidence — combining expert support with the convenience of buying eyewear online.
It feels like ordering together
One of the biggest advantages of this service is how natural it feels.
You can speak to our team:
- Call us on 01793 746601
- Start a live chat
So instead of navigating everything alone, you’re effectively choosing your pair of glasses together.
There’s no pressure — just clear, friendly support to help you find the perfect pair of frames.
Support at every step of your order
From choosing frames to checkout, support is available at every stage of your online-ordering journey.
Choosing your frames
Not sure what suits you? We can help you buy glasses online, whether you’re looking for bold women’s glasses, stylish men’s designs, timeless classics, or lightweight everyday specs.
You can also compare designer glasses or explore brand-new styles from leading brands.
Selecting your lenses
Choosing the right lenses is key to comfort and clarity.
We can guide you through:
- Single-vision lenses for everyday use
- Bifocal lenses for near and distance vision
- Varifocal lenses for seamless multi-distance correction
- Add-ons like blue-light filters or thinner lenses
This makes it easier to choose the right option for your lifestyle.
Adding your prescription
If you’re unsure how to add your prescription, we will walk you through it step by step.
We can also help you understand details from your eye test, including your prescription strength and measurements.
Finalising your order
Once everything is ready, we prepare your order so you can check out securely.
You still benefit from:
- Fast delivery
- Special offers and free returns
- Competitive pricing compared to many high-street opticians
Who this service is perfect for
This support is designed to make buying glasses online more accessible for everyone.
It’s especially helpful if you:
- Prefer speaking to someone rather than ordering alone
- Want reassurance before choosing your pair of glasses
- Have a complex prescription or need varifocal glasses
- Are new to buying prescription glasses online
- Want help choosing between lens options
It’s also ideal if you’re upgrading your lenses or replacing an existing pair.
If you’re just starting out, this guide to buying your first pair of glasses online can help.
Online convenience, with human support
Buying eyewear online gives you flexibility and choice.
With Glasses Direct, you get:
- A wide range of prescription glasses and sunglasses
- Sign up for exclusive offers and enjoy competitive prices
- Easy browsing and comparison
- Options to explore trends via social media
And now, you also get expert support whenever you need it.
You can explore everything included in what you can do online — from prescription entry to lens customisation.
A more confident way to order glasses online
Buying a new pair of glasses should feel simple and clear.
With expert support, you can:
- Choose the right pair of frames
- Select suitable prescription lenses
- Understand your prescription and eye health needs
- Complete your order with confidence
Whether you need quick reassurance or full guidance, help is always available.
Prefer to talk it through?
If you would like extra reassurance, you can speak to our expert team via phone or live chat.
They will guide you through your options and help you buy prescription glasses with confidence — making the process simple, supported, and tailored to you.
When you’re ready, you can browse glasses online and get support at any step along the way.
Need help? Reach out to our team via live chat or call 01793 746601.
FAQs
Can I order prescription glasses online with help?
Yes. The Glasses Direct customer service team can guide you through frames, lenses, and checkout so you can order with confidence. For any questions or support, speak to our team via live chat or give us a call 01793 746601.
What types of lenses can I choose?
Choose from single-vision, bifocal, and varifocal lenses, along with optional extras like blue-light filters and prescription sunglasses.
Is buying glasses online cheaper than high-street opticians?
In many cases, yes. A survey by Glasses Direct found that customers saved an average of 49% compared to high-street prices. Plus, when you sign up, you’ll get access to a range of exclusive offers that make great-value eyewear even more affordable.
Can I try on a pair of glasses before buying?
Yes. Our Free Home Trial lets you try up to four frames at home before committing to a purchase.
