Privacy Notice Glasses Direct

Last modified: [2018-11-14]

Under this Privacy Notice, we, MyOptique Group Ltd, inform you what personal data of yours we collect when you visit our website or use our services, why we collect it, and what we do with it. Your personal data means any information relating to you, in particular your name and contact details such as your home address, your telephone number or your email address.

Please take the time to read this Privacy Notice carefully, it is very important that you fully understand how we are processing your personal data and how we are protecting your privacy. If you have any question regarding our use of your personal data, you can of course contact us as set out below:

Our contact details are: Essilor International,

Our Data Protection Officer is: Laurent Teyssandier,

What personal data we collect

Data we collect when you visit our website

When you access to our website, we automatically collect and store some of your data in our server logs and in cookies, which are small files we sent to your computer when you visit our website.

This data does not allow us to directly identify you; however, it records data related to your browsing on our website, such as the pages that you accessed, the date and time you accessed to these pages, your search queries, information on your device (hardware model, operating system version, unique device identifier, Internet protocol address, hardware settings, browser type, browser language), the date and time of your request and referral URL.

We may use third-party advertising companies or affiliates to display advertisements on our website. These third-party advertising companies or affiliates may separately place or recognise a cookie file on your browser in the course of delivering advertisements to the Site. We cannot see the information collected or stored in third party cookies. We do not provide personal data about you to these third party advertisers or affiliates or to any other third party.

The provision of your personal data is not required if you only want to visit our website. This means that you may refuse to accept cookies by configuring your web browser accordingly (for more information, refer to the ‘help’ section of your web browser). However, refusing cookies is likely to disrupt your navigation on our website, in particular by preventing you to access to certain parts of it.

Data we collect when you sign up or when you order products

Some of the services offered on our website require you to sign up. If you want to use these services, we will ask you to provide us with personal data, and we thank you to provide us with complete and accurate data, and also to inform us if your data needs to be updated. If you do not provide us with complete and accurate data, or if you do not inform us that your data needs to be updated, we may not be able to provide you with the services you requested.

We collect the following categories of your personal data:

How we use personal data we collect

We only use your personal data within the limits authorized by the laws and regulations. Sometimes, we shall use your personal data because the laws and regulations require us to do so. In any case, we do not make any automated decisions solely on automatic processing which may produce legal effects concerning you, or similarly significantly affect you.

We use your personal data for the following purposes:

How long we keep personal data we collect

The period for which we store your personal data is shown in the table below:

Category of data

Retention period


Identification data including Ophthalmic Prescription and Medical Data

A minimum of 10 years. (a requirement of the General Optical Council)

Identification data excluding Ophthalmic Prescription and Medical Data

5 years

Financial data

This is not stored on any of our systems

IT data

5 years

Personal data we share

We inform you that we may share your personal data with companies outside of MyOptique Group with your agreement only.

Category of data

Category of recipients


Identification data

Online transaction processing, order fulfilment, marketing, promotional communications, order analysis


Financial data

Online transaction processing


IT data

Analysing customer purchase behaviour


How we protect personal data

We have measures in place to protect your personal data against unauthorized access, use, or disclosure, including without limitation:

What rights you have

Under applicable data protection laws and regulations, you have right:

We are committed to enable you exercising your rights: to do so, you can contact us at the details set out at the beginning of this Privacy Notice. Please provide us with the following information, so that you can take your request with all due consideration:

If you do not get satisfaction by contacting us, you can also lodge a complaint about our processing of your Personal Data with a data protection authority.

Changes to this privacy notice

We regularly review our compliance with our Privacy Notice, in particular to make it compliant with new laws and regulations regarding data protection. But, even if this Privacy Notice may change from time to time, we will not reduce your rights under this Privacy Notice without your explicit consent.