COVID-19 is impacting all of us, and we recognise that these are exceptional and troubling times. Our focus is to ensure we continue to meet customer needs while doing our part to keep you and our employees safe.
The team here at Glasses Direct would like to reassure you we are here to help with any questions you may have, and our opticians and optical experts can be reached via phone and email. Visit our contact page to find out how to get in touch.
During this unprecedented COVID-19 situation, the safety of our customers, employees, and suppliers is the most important thing to us. We are adhering to government social distancing guidelines and strict health and safety measures, which means some glasses orders may take longer to arrive than normal. Please allow up to a week extra on top of our usual delivery timescales.
Please bear with us, we are working as fast as we can while staying safe and ensuring our customers get their glasses as quickly as possible. Thank you for your understanding.
We understand you may have a lot of questions about COVID-19 (Coronavirus) and what we're doing to ensure we can continue to provide great customer service. We have recently implemented further strict health and safety measures to give you peace of mind when it comes to buying glasses from us or using our Free Home Trial service.
David Hutchfield, our Head of Professional Services at Glasses Direct, has provided a list of answers to your questions. Find out about the strict contamination control procedures our staff are following, what to do if you need to return your glasses and more in this list of Coronavirus impact FAQs.
In the current climate, we know that some customers may not be able to leave the house as freely as they used to. With this in mind, we’ve taken the following actions effective immediately -
You can continue to order your glasses online and use our Free Home Trial service as normal; glasses deliveries will just take a bit longer than usual. Any free Home Trial orders that are placed should still be with you within 1-2 working days.
We’re here to help. If at any point you need to speak to our expert opticians, give us a call on 01793 746601, or email us at firstname.lastname@example.org. For all other enquiries, please visit our contact page.
We have issued 4,000 vouchers for free glasses to NHS staff to show our huge appreciation of all their hard work during these challenging times. The response to this was amazing, and we are thinking of other ways we can show our support to those who are still getting in touch.
© Copyright MyOptique Group Ltd. and its affiliates 2004-2020. All rights reserved. UK company number: 05139004.